PROCESS & BUSINESS MATURITY ASSESSMENTS – HEALTH CHECKS
As your processes mature, capability improves. The measure of excellence is for processes to consistently meet your customer needs. We assess the level of maturity for your business processes based on Baldrige principles to provide improvement recommendations.
Do you know if your processes are capable of delivering value for your customers?
As your processes mature, capability improves, employee confidence is high, productivity increases, and profits will rise. The true mark of operations excellence is for processes to consistently meet your customer needs profitably and secure customer loyalty.
It begins by establishing a process, and/or a business system performance baseline. From this baseline, business leaders can determine what is needed to move to the next level of maturity that will enhance performance.
We determine the level of maturity for your business processes based on operating excellence principles (Baldrige, BPM maturity criteria, CMMi-like) to provide a pathway to move to the next level of performance. Our approach is to conduct facilitated sessions with your business teams to assess core end-to-end processes, evaluate them along a maturity continuum versus a proven set of criteria, and provide a score for critical business system elements which translates into a performance level.
This evaluation then drives deep discussions about potential opportunities for improvement. We facilitate these discussions with our senior improvement experts. Leaders, in turn, use this input to strategy, and as a predictor for future success.